Glad to hear you stop by my Blog and appreciate you bringing up the discussion.

I’ll admit the whole overblown storm coverage had me in rant mode. Microsoft has posted information about the new Word issue.
http://www.microsoft.com/technet/security/advisory/932114.mspx
They’re calling it a vulnerability so I guess if they admit it’s a vulnerability I can deal with it.

Bill

DataSecurity: I enjoy your blog… especially having taken part in portions of PCI lately… which is why I still shared your blogs link

Oh, and thanks for the trackback

Dear Sir/Madam-

Thank you for contacting Online Support.

Please follow the instructions below to activate your SSL certificate credit and begin the verification process.

IF YOU ARE HOSTING YOURSELF OR WITH A THIRD PARTY PROVIDER:

. Go to our homepage.
. Select ‘My Account’ from the top of the page.
. Log in using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our password reset form may help you. You can find this form by selecting ‘Password Recovery’ from the ‘Manage’ drop-down menu in the upper right corner of the page.

Once logged in just follow these steps:

. Under the “Other Stuff” icon click on the “Secure Certificates” link.
. From the SECURE CERTIFICATES page click on the “Setup New Certificate” link.*
. Select hosting option “At a third-party provider”.
. Click the “Start a New Certificate Request” button.*

*NOTE: This action will use a Certificate credit.

You will be redirected to the Starfield Technologies Login page.

. Go to the Starfield account login page Starfield Account Login Page
. Select “Account Login”, if you already have a Starfield Technologies account or “Log In/Create Account”, if you are new customer.
. Log in using your account username and password or fill out the requested information to create a new account and click “Create Account”.

If you have trouble logging in or have forgotten your password, use our password reset form. You may find this form via the following link:

Password Reset Form

. In the MANAGE CERTIFICATE CREDITS page click the “Unused Credits” link.
. Read the “Secure Certificate Services Subscriber Agreement” and select either “Accept” or “Decline”** at the bottom of the page.

**NOTE: Selecting “Decline” will return you to the previous page.

. Step 1 – In the APPLY FOR YOUR CERTIFICATE page select the type of certificate that you are applying for; “Business” or “Individual”.
. Step 2 – Enter the Certificate Requestor Information.
. Step 3 – Copy and paste your server generated Certificate Signing Request (CSR) in the “CSR” field; select “Web Server Type” from the drop down menu.
. Select “Cancel”*** or “Continue”.

***NOTE: Selecting “Cancel” will cancel your certificate request.

. Confirm that ALL information is correct.
. Select “Back” to edit or “Continue”.
. Click “Done” at the bottom of the page.
. Log out of your Starfield account.
. Fax the required Proof of Identity and financial documents to Starfield RA.

IF YOU ARE HOSTING WITH US:

. Go to our homepage.
. Select ‘Login’ from the ‘Manage’ drop-down menu in the upper right corner of the page.
. Log in using your account username (which may be the same as your customer number) and password.

If you have trouble logging in, our password reset form may help you. You can find this form by selecting ‘Password Recovery’ from the ‘Manage’ drop-down menu in the upper right corner of the page.

Once logged in just follow these steps:

. Under the “Other Stuff” icon click on the “Secure Certificates” link.
. From the SECURE CERTIFICATES page click on the “Setup New Certificate” link.
. Select one or two years.
. Select “Here at XXXCompanyNameXXX”.
. Click on the “Setup your hosting account” link or “Click here to view available hosting plans”.
. Purchase and/or setup your hosting account.
. Specify domain name, username and password.
. Choose “Enable SSL”.
. Click “SAVE SETTINGS”.*

*NOTE: This action will use a Certificate credit

Your hosting will be available for website upload after a brief setup period; however your domain name must also be pointed to our hosting servers.

. You will be redirected to the Starfield Technologies Log in screen.
. Select “Account Log In” or “Log In/Create Account”.
. Enter your User ID and password or all information to create a Starfield account.
. Click “Log In” or “Create Account”.

If you have trouble logging in or have forgotten your password, use our password reset form. You may find this form via the following link:

Password Reset Form

. Once you are logged in to your Starfield account select read the “Secure Certificate Services Subscriber Agreement” and select either “Accept” or “Decline”.**

**NOTE: Selecting “Decline” will be return you to the previous page.

. In the MANAGE CERTIFICATES page, click the “Unused Credit” link.
. Step 1 – In the APPLY FOR YOUR CERTIFICATE page, select the type of certificate; “Business” or “Individual”.
. Step 2 – Enter Certificate Requestor Information.
. Select “Cancel”*** or “Continue”.

***NOTE: Selecting “Cancel” will cancel the request

. Confirm that ALL information is correct and select “Back” to edit or “Continue”.
. Click “Done”.
. Log out of your Starfield account.
. Fax the required Proof of Identity and financial documents to Starfield RA.

Sincerely,

Chris P.
Online Support
Technician

Great. The guy ticked a few boxes and replied. However, that was not an answer to my question… Good job, support team. I replied again asking for help with my account (it wasn’t letting me log in with my login details – I needed specific help, not a reply generated by a few ticked boxes and a script), and they replied with a password reset form I’d already TRIED that.

The company is useless. I don’t think I’ll be using any of their services any time soon.